At Devon Holidays, we pride ourselves on maintaining the highest standards across all of our lodges and holiday properties. A huge part of that success is down to the dedication and hard work of our housekeeping partners, L&R Cleaning Solutions.
Throughout the week, the team work tirelessly to ensure every property is presented to the highest standard for arriving guests. Their responsibilities extend far beyond standard property cleaning and include hot tub servicing, maintenance checks, linen changes, and the essential every-other-day chemical testing programme that keeps our hot tubs safe and compliant.
For six days every week, the team are on-site ensuring our properties meet the standards that we, and our guests and owners rightly expect.
Sunday is the one day each week that the entire team has available to spend with family, attend personal commitments, rest, and recharge before another busy week begins.
Recently, we have seen a small number of owner bookings and guest requests for Sunday arrivals. Whilst we always aim to be flexible where possible, accommodating a Sunday check-in requires the housekeeping team to attend work specifically to prepare lodges and hot tubs for arrival, effectively removing their only guaranteed day off.
We believe it is only fair that this additional commitment is recognised.
As a result, any Sunday check-in will attract a £40 Sunday Arrival Surcharge, which will be charged in addition to the standard housekeeping fee.
This surcharge helps compensate the team for giving up their day off and reflects the additional operational costs associated with arranging Sunday property and hot tub preparation.
The good news is that these situations remain extremely rare. To put this into perspective:
- Only two Sunday arrivals occurred in June.
- Only one Sunday arrival is currently scheduled in July.
From June onwards, owners will see this surcharge clearly identified on their statements whenever a Sunday check-in has been arranged.
We appreciate the understanding and support of both our owners and guests. By implementing this policy, we can continue to retain an excellent housekeeping team, maintain the high standards expected across our portfolio, and ensure our staff receive the work-life balance they deserve.
Thank you for your continued support.
Devon Holidays