An Independent Inspection at Finlake

Running a successful holiday lodge business involves far more than offering picturesque surroundings and comfortable accommodation. At Reliance Retreats, we strive to create a memorable experience for all our guests. However, like any business that welcomes the public, we’re not immune to feedback—both positive and negative.

In recent months, we’ve noticed an increase in negative feedback from some of our guests. Whether it’s minor housekeeping concerns, wear and tear of facilities, or the overall feel of the lodges, we take these comments seriously. Our goal has always been to offer an outstanding guest experience, and to achieve that, we recognise the need for continuous improvement. That’s why we’re taking proactive steps by bringing in an independent inspector to evaluate our lodges from the perspective of a guest.

Why an Independent Inspection?

Feedback from guests is invaluable—it highlights areas we may overlook in our daily operations. However, when reviewing issues, it’s easy for biases to creep in. As owners, we have a vested interest in the business, while our housekeeping team works hard to maintain high standards. It can be difficult to remain entirely objective when trying to identify where improvements are needed.

By involving an independent inspector, we aim to eliminate these biases and gain a fresh, impartial perspective, this being one that is not looking for any sort of financial gain but issuing negative feedback. The inspector will approach the lodges as if they were a guest, considering everything from first impressions and cleanliness to comfort, amenities, and even the finer details such as décor and maintenance.

Key Areas the Inspection Will Cover

The inspector will focus on several key areas that are crucial to guest satisfaction, including:

• Cleanliness
  Cleanliness is often one of the first things guests notice. Even minor oversights can leave a lasting impression, so ensuring spotless accommodation is vital.
• Comfort and Amenities
  Whether it’s a well-maintained hot tub, comfortable beds, or reliable kitchen appliances, comfort plays a huge role in the overall experience. The inspector will test these elements to see if they meet expectations.
• Maintenance and Upkeep
  Over time, wear and tear is inevitable, especially in properties with high guest turnover. The inspection will identify areas needing repair or replacement to maintain a high standard, ranging from the paint work to flooring, bathrooms through the niches to the bedrooms.
• Guest Journey
  From booking to arrival, and from check-in to check-out, every part of the guest’s journey matters. The inspector will evaluate the entire experience to see if it feels seamless and welcoming.

How This Will Benefit Our Guests

By acting on the inspector’s findings, we hope to:

• Improve guest satisfaction by addressing common concerns.
• Enhance transparency by demonstrating our commitment to listening and improving.
• Maintain high standards to ensure our lodges remain among the top choices for holiday-goers.

Our intention isn’t just to respond to negative feedback but to go beyond it—taking proactive steps to ensure every guest leaves Finlake with fond memories and a desire to return.

A Commitment to Excellence

We understand that no business is perfect, but by welcoming objective feedback and continually striving to improve, we’re confident we can deliver a better experience for our valued guests. This independent inspection is just one part of our ongoing commitment to providing high-quality accommodation in a beautiful setting.

We appreciate your patience and understanding as we work towards making all holiday properties even better. Whether you’re a returning guest or planning your first visit, our priority is always your comfort and satisfaction.

There is no cost of this inspection to you as owners, as this is covered by ourselves to dampen down any negative vibes the guests may have.

If you have any suggestions, concerns, or feedback you’d like to share before the inspection, we encourage you to get in touch. Your voice matters, and it helps us ensure that our Reliance Retreats properties remains a destination people love to visit.