At Reliance Retreats, we always aim to maximise your property’s revenue while maintaining a seamless experience for both you and your guests. Recently, we identified an issue with bookings made for the upcoming summer through Sykes. As a result, we have requested the cancellation of some reservations. However, there’s no need to worry—let us explain why this is happening and what it means for you.
Why Are Some Bookings Being Cancelled?
Earlier this year, we noticed that several properties had been booked at extremely low prices. These rates were far below the value we know your properties can achieve.
- Flagged in August and September: We raised this with Sykes at the time and were reassured that pricing issues had been corrected.
- Recent Review Findings: During a recent internal review, and following feedback from one of our owners, we discovered that many of these low-priced bookings remained in place.
Therefore, we took immediate action to address this. These bookings are being cancelled to ensure your property earns what it truly deserves next summer.
What Does This Mean for You?
You may see an increase in cancellations over the coming days. Please don’t be alarmed. This is part of our strategy to secure better revenue for your property.
Rest assured:
- We have not cancelled any bookings that cannot be backfilled.
- We’ve reviewed all pricing with Sykes to ensure the rates in their system are now accurate.
By removing these underpriced bookings, we can focus on achieving the best possible returns, even if it means waiting a little longer for future reservations.
Why This Benefits You
- Higher Revenue Potential: Properties booked at appropriate rates generate significantly more income, even if bookings come in more slowly.
- Strategic Pricing: By maintaining fair and competitive rates, your property will attract quality bookings that reflect its true value.
- Proactive Action: At Reliance Retreats, we constantly monitor your property’s performance. If something isn’t right, we act quickly to fix it.
What Happens Next?
- You may notice some cancellations. These are intentional and part of the plan.
- Pricing is now fully corrected across Sykes’ systems.
- If you have any questions or concerns, please don’t hesitate to reach out.
Our Commitment to You
At Reliance Retreats, we prioritise your success. Pricing is a delicate balance, and we’re here to ensure your property thrives. By taking this proactive approach, we’re confident you’ll see better results in the long run.
Thank you for your understanding and ongoing trust. If you have further questions, we’re always here to help.
The Reliance Retreats Team